Shipping Policy for TheKalpa.in
Overview
Welcome to TheKalpa.in, your trusted multivendor marketplace for a variety of unique products. This shipping policy outlines how we handle shipping for orders placed on our platform. We aim to provide a seamless and efficient shipping experience for both buyers and vendors. For any questions or support, please contact us at support@thekalpa.in.
Shipping Methods
At TheKalpa.in, we offer two shipping methods:
- Shiprocket Aggregator Shipping: Managed by TheKalpa.in.
- Vendor-Managed Shipping: Managed by individual vendors.
1. Shiprocket Aggregator Shipping
When vendors choose to use our Shiprocket aggregator service, TheKalpa.in will manage the entire shipping process. This includes:
- Order Processing: Orders are processed promptly after payment confirmation.
- Shipping Rates: Shipping costs are calculated based on the weight, dimensions, and destination of the package.
- Tracking: Buyers receive a tracking number once the order is shipped, allowing them to monitor the delivery status.
- Delivery Time: Estimated delivery times vary based on the destination but generally range between 3-10 business days.
2. Vendor-Managed Shipping
Vendors have the option to handle their own shipping. If a vendor chooses this method, the following applies:
- Order Processing: Vendors are responsible for processing orders and preparing them for shipment.
- Shipping Rates: Vendors set their own shipping rates and policies, which are displayed on their product pages.
- Tracking: Vendors must provide tracking information to buyers.
- Delivery Time: Delivery times are determined by the vendor and may vary. Buyers should refer to the vendor’s shipping policy for specific details.
Shipping Restrictions
- We currently ship to addresses within India. International shipping options may be available for certain products, as indicated on the product page.
- P.O. Box addresses are not accepted. Please provide a complete and accurate shipping address.
Handling and Processing Time
- Orders are typically processed within 1-2 business days.
- During peak times or holidays, processing times may be longer.
Shipping Delays
While we strive to ensure timely deliveries, certain situations may cause delays, including but not limited to:
- Natural disasters
- Carrier delays
- Customs clearance (for international shipments)
- Address issues
Lost or Damaged Items
In the rare event that an item is lost or damaged during shipping:
- For Shiprocket Aggregator Shipping: TheKalpa.in will assist in filing claims with the carrier and arrange for a replacement or refund.
- For Vendor-Managed Shipping: The vendor is responsible for handling claims and providing a resolution.
Returns and Exchanges
Please refer to our Returns and Refunds Policy for information on how to return or exchange a product.
Contact Us
If you have any questions or need further assistance, please contact our support team at support@thekalpa.in. We are here to help you with any shipping-related inquiries.