Contact Us

Have any queries?

We’re here to help.

Working Hours

Mon – Sat: 10.00am – 06.00pm
Sunday: Holiday

Location

Jayanti Nagar, Durg, Chhattisgarh

491001

Email

Write to us

support@thakalpa.in

Don’t be a stranger!

You tell us. We listen.

At TheKalpa.in, your satisfaction is our top priority. Whether you are a customer or a vendor, our dedicated support team is here to assist you with any inquiries or concerns. Don’t hesitate to reach out to us, please type your question in the given form here. We’re always ready to help and ensure you have a seamless experience on our platform.

The form has been submitted successfully!

There has been some error while submitting the form. Please verify all form fields again.

Frequently Asked Questions

Here you’ll find answers to common questions about using our marketplace. If you need further assistance, please don’t hesitate to contact our support team.

Q:- What is TheKalpa.in?

A.- TheKalpa.in is a multivendor marketplace where various sellers offer a wide range of products, providing a comprehensive shopping experience for customers.

Q.: How do I create an account?

A: To create an account, click on the “Sign Up or Account” button at the top right corner of the homepage, fill in the required details, and follow the instructions to verify your email.

Q: How do I place an order?

A: Browse our marketplace, add items to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and make a payment.

Q: What payment methods are accepted?

A: We accept major credit and debit cards, UPI, and various digital wallets. You can see the full list of accepted payment methods during the checkout process.

Q: How can I track my order?

A: After placing an order, you’ll receive an email with a tracking link. You can also track your order by logging into your account and visiting the “My Orders” section.

Q: How do I become a seller on TheKalpa.in?

A: To become a seller, click on “Sell Your Products” on the homepage, complete the registration form, and submit the required documents for verification. Once approved, you can start listing your products.

Q: Are there any fees for selling?

A: There are no upfront fees for listing products. We charge a commission on each sale, which varies depending on the product category. Detailed fee information is available in the Seller Dashboard.

Q: How do I manage my inventory?

A: Log in to your seller account and go to the “Inventory” section. Here, you can add new products, update stock levels, and manage your listings.

Q: What are the shipping options available?

A: We are offer various shipping options including standard, expedited, and same-day delivery (where available). Shipping options and costs will be displayed during checkout.

Q: How are shipping fees calculated?

A: Shipping fees are calculated based on the weight, dimensions, and destination of the package. The exact cost will be displayed at checkout.

Q: What is the return policy?

A: We offer a 7-day return policy on most items. Products must be returned in their original condition. Some items may have different return policies, which will be mentioned on the product page. For more information must visit the Return and Refund Page.

Q: How do I request a return or refund?

A: To request a return or refund, log in to your account, go to the “My Orders” section, select the order, and click on “Request Return/Refund.” Follow the instructions provided.

Q: How do I reset my password?

A: Click on “Forgot Password” on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.

Q: How do I update my account information?

A: Log in to your account, go to the “Account Settings” section, and update your personal information as needed.

Join TheKalpa.in

Where Wishes Come True

TheKalpa.in, inspired by the mythical Indian Kalpa tree that grants the heart’s deepest desires. Just as the Kalpa tree fulfills wishes, our multivendor marketplace is designed to meet the needs of both vendors and customers alike. Vendors, showcase your unique products and reach a wider audience. Customers, discover a diverse array of goods to satisfy your every need. Join us at TheKalpa.in, and let’s make your dreams of selling and buying come true. Together, we can create a marketplace where everyone thrives.

Get Started

Expand Your Reach & Sell More with TheKalpa.in